Councils & Government

A Unified Social Media Platform for Local Government

See how UK local government organisations use CrowdControlHQ to deliver customer care and resident engagement activities whilst managing the risks of large-scale social media use.

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Six Key Benefits & Capabilities

Establish a central view of multiple social media accounts, inbound and outbound content, and community engagement activity across the organisation.
Proactively listen to social media conversations and chatter related to reputational issues as well as identifying opportunities to engage with residents.
Measure the performance of social media communications and customer care with tangible insights and analytics to support improved decision making.
Support channel shift to social media, reduce inbound call volumes, and handle support enquiries more efficiently via social automation and workflows.
Collaborate across multiple teams, departments and locations to deliver consistent and quality communications across all government social channels.
Manage the risks of social media ensuring good governance by providing employees with individual logins and sign off rules based on organisational policies.

Three Key Platform Features

Publishing & Scheduling

Our social media publishing and scheduling tools can be accessed online and via the mobile app, giving organisations the power to plan and deliver social content via a single platform.

Collaboration

Whether your organisation strives to deliver exceptional social customer service, or adopt a centrally managed, locally driven approach to social marketing campaigns.

Risk & Security

The strength of the platform lies in its security features, and the software is subject to testing to ensure it provides the highest level of protection against unauthorised access.

“We now have a tool that allows us to expand social media usage across the entire council. Many departments benefit from monitoring online conversations and gauge the audience’s reaction, even when they are not addressing us directly. This helps improve our services and avoid issues that might have serious consequences.”

Head of Corporate Communications & MarketingNorth Lanarkshire Council

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