Deliver Exceptional Social Customer Service

Social Customer Service

Delight customers with faster responses to enquiries, and work smarter as a team with a collaborative social customer service platform.

Resolve customer care issues quickly and efficiently

Social media is increasingly the channel of choice for people engaging with your brand or business, so you need a platform that makes it easy to engage and respond to each of them.

Ensure you never miss a message using CrowdControlHQ’s conversations tool, a central hub for real-time messages, responses and team collaboration.

Work smarter and improve the customer experience using automated alerts and intelligent workflows across multiple teams, locations, channels and accounts.

Deliver social customer service as a team

A Single View for Customer Care:

Monitor all customer enquiries in a single stream from across your social channels, and easily assign messages to the right user or team for a fast and efficient response.

Collaborate on Customer Relationships:

Avoid duplicating effort or responses with a complete audit trail of all engagement activity, add conversation notes, track message sentiment and close resolved enquiries.

Measure and optimise performance

Optimise Responses & Productivity:

Identify top customer care performers and measure productivity to increase efficiency for the entire customer service team.

Minimise operating costs, support channel shift

Flexible & Scalable Team Management:

Deliver social customer care activities internally or via a third-party contact centre or agency. Configurable team settings and user permissions align exactly with your organisation structure.

Manage Customer Engagement at Scale:

Handle large volumes of customer enquiries via Twitter and Facebook, seamlessly shifting between public conversations to private Direct Messages to capture sensitive data and resolve issues effectively.

100% UK-based software and services

When you partner with CrowdControlHQ, you get direct access to our UK Client Services team whenever you need us.

Our outstanding onboarding and training ensures your team gets up and running quickly and smoothly. We will set up CrowdControlHQ to support how your team is structured and want to work together.

Our UK-based Product Management team is available to offer support around feature usage and customising all areas of the CrowdControlHQ platform, and is available every day through email and the phone.

We have developed a modular e-learning programme that can help with the training of multiple, dispersed users and teams. This can be tailored to you and your organisation based on your unique requirements.

We truly value our clients and as part of the CrowdControlHQ user community, you get access to our customer events, training sessions and latest research. Learn from and connect with your peers from some of the UK’s best-known organisations.

“CrowdControlHQ has empowered our employees to use social media as an effective customer engagement tool. They can promote their local leisure centres by direct video uploads to YouTube from the platform and instant newsfeeds via Twitter or Facebook. At the same time, senior staff members are able to monitor social media activity at all times in a non-intrusive way, manage and mitigate risk and comply with UK law.”

Digital Media ManagerSerco Leisure

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Why not try the UK’s Leading Social Media Management & Compliance Platform for yourself?

 

Social Media Marketing

Risk & Compliance