The Platform Of Choice For Social Media Risk And Compliance

Social Media Risk & Compliance

CrowdControlHQ gives organisations the power to control the risks of social media delivery, ensuring all activity meets industry regulations and abides by UK law and corporate governance.

Handle the risks of enterprise social media

Safeguard your brand reputation while delivering social communications and engaging audiences, using the most advanced control features available.

Manage the risks associated with large-scale or complex social media environments, using secure user logins, content validation workflows, and flexible permission levels.

Ensure social media content meets applicable compliance and regulatory requirements, with full audit trails, social media archiving and automated email alerts.

Protect your brand reputation

CrowdControlHQ’s compliance tools minimise the risks to your organisation of increased social media adoption, ensuring you always remain on the right side of any rules and regulations such as the Financial Conduct Authority.

A ‘two sets of eyes’ process for new content ensures it is consistent with the brand and abides by industry regulations, via strict validation, approval and sign off processes.

Content moderation and keyword dictionaries for both inbound and outbound messages provide alerts to potentially sensitive or abusive phrases to be deleted or hidden.

Managing a crisis on social media

CrowdControlHQ’s crisis controls allow all social media assets to be locked down instantly if required, pausing all scheduled messages, and giving or revoking individual user access.

Handle very high volumes of inbound social media messages in times of crisis, prioritise and coordinate responses, and maintain a complete record of all activity.

Social media account and user security

Individual user logins and tiered access levels assure that only authorised individuals or teams can access corporate social media profiles.

Over 26 different permissions levels and access rights provide the greatest level of user management and control for handling large or dispersed teams of social media users.

The CrowdControlHQ platform is rigorously penetration tested to ensure the highest standards of IT governance and reduce the risk of malicious access and posting.

100% UK-based software and services

When you partner with CrowdControlHQ, you get direct access to our UK Client Services team whenever you need us.

Our outstanding onboarding and training ensures your team gets up and running quickly and smoothly. We will set up CrowdControlHQ to support how your team is structured and want to work together.

Our UK-based Product Management team is available to offer support around feature usage and customising all areas of the CrowdControlHQ platform, and is available every day through email and the phone.

We have developed a modular e-learning programme that can help with the training of multiple, dispersed users and teams. This can be tailored to you and your organisation based on your unique requirements.

We truly value our clients and as part of the CrowdControlHQ user community, you get access to our customer events, training sessions and latest research. Learn from and connect with your peers from some of the UK’s best-known organisations.

“CrowdControlHQ has empowered our employees to use social media as an effective customer engagement tool. They can promote their local leisure centres by direct video uploads to YouTube from the platform and instant newsfeeds via Twitter or Facebook. At the same time, senior staff members are able to monitor social media activity at all times in a non-intrusive way, manage and mitigate risk and comply with UK law.”

Digital Media ManagerSerco Leisure

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